Privacy Policy

Last Updated: May 2026

Welcome to Voicecall Agency Ltd (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Voicecall Agency Ltd is the data controller responsible for your personal data. If you have any questions about this privacy policy or how we handle your data, you can contact us at:

  • Email: office@voicecall-online.co.uk

  • Postal Address:  15a Electric Lane, Brixton, London, SW9 8LA

2. Information We Collect

We only collect personal data that you voluntarily provide to us through our website or application forms.

A. Application for Representation Form

If you apply for representation through our online form, we collect:

  • Identity Data: Full Name.

  • Contact Data: Email Address, Phone Number.

  • Professional Data: Spotlight link, portfolio links, showreel links, and any performance history or notes you choose to include in your submission.

  • We do not accept applications from individuals under the age of 18. Any submissions identified as relating to a minor will be deleted upon receipt and will not be processed further.

B. Shortlist Feature

Our website includes a “Shortlist” feature allowing you to save artist profiles as you browse.

  • Because we do not require user accounts or logins, this data is stored locally within your web browser using Local Storage functionality.

  • We do not collect, see, or store your shortlist selections on our servers.

3. Automated Data Collection & Analytics

We believe in a privacy-first web experience.

  • We use Cloudflare Web Analytics to monitor website traffic and performance.

  • This service is completely cookieless and does not track, profile, or fingerprint you. It only processes anonymous, aggregated data (such as page views) to help us improve our website.

  • Because this analytics service does not rely on advertising cookies or cross-site tracking technologies, we do not currently display a cookie consent banner for analytics purposes.

Our application form is provided through Google Forms. Information submitted through the form may be processed and securely stored by Google on our behalf. Google may process data on servers located outside the United Kingdom. Where this occurs, appropriate safeguards are applied in accordance with UK data protection law.

4. How and Why We Use Your Information (Legal Basis)

Under the UK GDPR, we must have a lawful basis to process your data. We use the data collected via our “Apply for Representation” form strictly for the following reasons:

  • To assess your application: To review and evaluate your suitability for talent representation.

  • Communication: To contact you regarding your submission.

Our Lawful Basis: Pre-contractual Steps. By submitting an application for representation, you are asking us to review your details in consideration of a potential professional relationship. You may request deletion of your application data at any time by contacting us.

We never sell, rent, or trade your personal data with third parties for marketing purposes.

5. Data Retention

  • Unsuccessful Applications: If your application is not successful, we will securely delete your personal data and links within 1 year of your submission, unless you explicitly ask us to keep it on file for future opportunities.

  • Successful Applications: If we offer you representation, your data will transition into our standard, secure talent management system.

  • Shortlist Data: This stays entirely on your personal device and is cleared whenever you clear your browser cache.

6. Your Legal Rights

Under UK data protection law, you have the following rights:

  • Access the personal data we hold about you.

  • Rectify any inaccurate or incomplete data.

  • Erase your personal data from our systems (the “right to be forgotten”).

  • Restrict or object to our processing of your data.

To exercise any of these rights, please email us at office@voicecall-online.co.uk.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted directly on this page.